WhatsApp AI

The AI that works your WhatsApp — so you don't have to.

Booking management, upselling, conversion language, and a warm tone — all handled automatically, around the clock.

How it works

From first message to confirmed booking.

1
Message received

Customer sends a message — any time, any topic.

Late-night bookings, Sunday morning menu questions, a complaint, a compliment. Your WhatsApp gets all of it. With Upside, every single message gets a response — within seconds, not hours.

Booking requests Menu questions Availability checks Complaints
The Daily Kopi
Upside AI · online
11:48 PM
Hi, are you open tomorrow for lunch? Table for 6?
2
Intent detection

Upside reads the intent. Instantly.

Booking request? Menu question? Complaint? Upsell opportunity? Upside identifies what the customer actually needs — and picks the best way to respond.

Upside detects:
Booking intent vs casual enquiry
Upsell opportunities (large groups, special occasions)
Complaints that need your attention
Language preference (BM, English, mix)
Intent Analysis
Booking requestHigh confidence
Group diningUpsell signal
Lunch slotPeak time
LanguageEnglish
Processing time: 0.4s
3
Reply + convert

Replies warmly. Converts. Upsells naturally.

The reply comes back in seconds — kind, capable, in your brand's voice. It books the table, suggests a set menu for groups, gently upsells where relevant, and always leaves the customer feeling looked after.

Conversion language

"Yes, we have availability for 6 tomorrow at 12:30pm. For a group that size, can I also mention our family set — it's our most popular? Just say the word and I'll note it down."

The Daily Kopi
Upside AI · online
Hi, are you open tomorrow for lunch? Table for 6?
Hi! Yes, we're open tomorrow for lunch 😊 I can book a table for 6 at 12:30 pm — shall I also note our group set menu? It's great for 5+ and very popular!
Yes please, 12:30!
Booked ✅ Table for 6 tomorrow at 12:30 PM, group set noted. See you then!
Booking added by Upside AI ✓✓
4
You stay in control

Complex cases come straight to you.

Anything outside the ordinary — a delicate complaint, a VIP request, something ambiguous — gets flagged and handed over. You get a notification, full context, and step in when it matters. Everything else runs itself.

Handled automatically
Standard bookings, menu queries, availability, opening hours
Escalated to you
Serious complaints, unusual requests, anything needing a personal touch
Needs your attention
Now · from Siti via WhatsApp
"Hi, I booked for my parents' anniversary but the table was double-booked last time. Can you personally guarantee this one?"
< 3s
Avg. reply time
94%
Message reply rate
24/7
Always on
Bilingual
English & Bahasa Malaysia

See how Upside would reply for your restaurant.

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